Report Insurance Fraud
REPORT INSURANCE FRAUD
Protecting Our Community from Insurance Fraud
As a family-owned Kiwi business, the idea of a "fair go" is at the heart of everything we do. We believe in looking after our customers like family and being there for them when they genuinely need us.
This spirit of fairness is what makes insurance work. It’s a promise between you and us, built on mutual trust. We promise to support you through unexpected events, and the system relies on the honesty of every customer to function properly.
Insurance fraud goes against this spirit of fairness. It’s when someone intentionally breaks that trust by providing false information on an application, faking documents, or making a dishonest claim to receive a financial benefit they shouldn't have.
When this occurs, it unfortunately creates a ripple effect, raising costs for all our honest customers. By working together, we can uphold the principle of a fair go and ensure our community remains protected by fair and affordable insurance.
Why It Matters to Everyone
Insurance fraud isn't a victimless crime. When fraudulent claims are paid, it costs everyone, leading to higher premiums for all our valued customers. In 2024 alone, it's estimated that 11% of vehicle insurance claims in New Zealand were fraudulent, costing insurers around $216 million.
We take this issue seriously because we're committed to protecting you and keeping your premiums fair. Our team actively monitors for suspicious activity to ensure the integrity of our insurance community.
Help Us Keep Insurance Honest
If you suspect that someone is committing insurance fraud, we encourage you to let us know. By speaking up, you’re helping to protect the entire community of honest policyholders.
You can report suspected fraud by calling us on 0800 250 600 or by completing the form below.
When you get in touch, please share as much information as you feel comfortable with, as this will help us investigate the matter. You can choose to remain anonymous. However, if you're happy for us to follow up with you, please provide your contact details. We promise that any information you share will be treated with the utmost care and kept strictly confidential.